Refund and Returns Policy – CHIU FUNG HONG FOOD MARKET

Ahoy, Seafood Lovers! Welcome aboard the CHIU FUNG HONG FOOD MARKET, where we navigate the vast oceans to bring you the finest seafood treasures. Just as every voyage may encounter unexpected waves, we understand that the sea of online shopping might sometimes lead to the need for returns or refunds. Here’s how we ensure smooth sailing in such situations:

Casting the Net – Return Eligibility

We at CHIU FUNG stand behind the impeccable quality of our seafood. However, if you find your purchase less than shipshape, here’s our policy:

  1. Unopened Goods: If the sea’s bounty arrives at your port but isn’t what you expected, you can return it within 14 days of receipt, provided it remains unopened and in its original seaworthy condition.
  2. Damaged or Incorrect Items: Should your seafood treasures be damaged in transit or if a rogue wave sends you something other than what you ordered, let us know immediately. We welcome such notifications within 48 hours of delivery to ensure timely resolution.
Navigating the Return Process
  1. Contact Our Crew: Drop us a message in a bottle (or, more efficiently, an email or phone call) to initiate your return. Our friendly customer service team will guide you through the process, providing a Return Authorization Number (RAN) and return instructions.
  2. Prepare for Departure: Package your return securely, including all original packaging and the RAN. Remember, a smooth sea never made a skilled sailor – but it does make for a successful return!
  3. Set Sail: Ship the package back to us. While you’re responsible for return shipping costs, we recommend using a trackable shipping service. After all, even the most experienced captains like to know where their cargo is!
Navigating the Waters of Return Shipping Costs

Ah, the journey of a return! Should the need to send items back to us be due to a sea change in your decision (aka a change of heart or any reason that’s not due to an error on our part), we kindly ask that you bear the cost of the return shipping. Just as a captain respects the sea, we respect the fairness of navigating returns. Think of it as ensuring that all sailors – ourselves and our esteemed customers – share the sea’s responsibilities:

  1. Customer’s Compass: If the return is due to reasons such as size, preference, or misreading the star charts (product descriptions), the shipping cost shall be your vessel to charter. We trust you to package your return securely and send it sailing back to us.
  2. Secure Your Cargo: Use a trackable shipping service to ensure your package does not get lost in the vast ocean. Remember, just as in navigating the high seas, tracking your return is akin to navigating by the stars – it ensures a safe and traceable journey back to our shores.

By ensuring the return voyage is well-managed, we maintain the balance of the sea, allowing us to continue offering the finest treasures at the fairest prices.

Treasure Chest – Refunds

Once your return docks safely at our harbor, we’ll inspect the goods. If all checks out:

  1. Full Refund: For unopened items returned within the 14-day period.
  2. Replacement or Store Credit: For damaged or incorrect items reported promptly.

Please allow us 7-10 days to process your refund or exchange. We’ll hoist the sails and make sure your account credits are as swift as a high tide.

Charting Your Course – Exclusions

Note, my sea-faring friends, that certain goods are like mysterious ocean creatures and can’t be returned. These include perishable goods, custom orders, or special promotions clearly marked as “final sale”.

The Compass of Customer Service

At CHIU FUNG HONG FOOD MARKET, your satisfaction is the North Star that guides us. If the sea of commerce gets choppy, our customer service team is here to navigate you through stormy waters. Reach out anytime – we’re here to ensure your journey with us is nothing short of legendary.

Setting Sail – Final Thoughts

We treasure every customer who navigates to our online shores. Your trust is more valuable than the rarest pearls. While we hope your shopping experience is as smooth as a calm sea, we’re here to support you through the winds and waves of returns and refunds.

Thank you for choosing CHIU FUNG HONG FOOD MARKET. Here’s to smooth sailing and delightful dining!